HOSTED CONTACT CENTER SERVICES(HCCS)


 

          Hosted Contact Center is a Cloud based Solution capable of supporting multi location Global Contact Center operations. It offers the best in class Genesys Platform without Customers having to:

  • buy hardware
  • build contact center infrastructure
  • dedicate any IT resources to implementing, maintain, upgrade
  • manage the contact center operations.

It is faster, less expensive and more flexible to implement than customer premise-based Contact Centers. The robust platform can scale from 5 to 5000 seats for businesses of all sizes, supporting integrated multiple site operations on an open and secure platform.

Global and best in class telecom infrastructure further supplements the platform with enhanced and differentiated features and capabilities like multi-site routing, load balancing, and Intelligent Network (IN) capabilities.

The platform is capable of supporting multi location Global Contact Center Operations by collecting calls globally through it’s International Toll Free Number Service and connecting Contact Center Agents Globally through an IP VPN.

The platform is also capable of providing the following Business Process and Productivity solutions without incurring any capital expenses:

  1. Interactive Voice Response Voice and Transaction Portals
  2. Customer Relationship Management